Why My Netgear Orbi Satellite Not Connecting to Router?
Why My Netgear Orbi Satellite Not Connecting
February 2, 2023 / Tristin Lara

Why My Netgear Orbi Satellite Not Connecting to Router?

Trying to connect an Orbi satellite to the Orbi system, but have no success? Well, know that there are a plethora of users who are going through the same situation as yours. Many Orbi users are asking the query “I am unable to add a satellite” to our technical team. However, what the good news is that we have helped all of them by resolving the issue. But as the number of users reporting this issue is increasing every day, we have decided to put up a blog that has covered all the solutions for the Orbi satellite not connecting issue. Continue reading to know more about it.

Netgear Orbi Satellite Not Connecting [Resolved]

1. Reboot Orbi

We recommend you power cycle your Netgear Orbi satellite once to fix the Orbi satellite not connecting issue. Sometimes some minor technical glitches stop you from carrying on with the satellite connecting process. Power cycling works like a charm to clear these minor technical glitches. Want info on how to execute this process? The exact steps are highlighted below:

  • Get near your Netgear Orbi satellite first.
  • Toggle its power button to the Off position to cut the power supply.
  • Unplug it from the power source.
  • Wait for some time.
  • Plug the Orbi satellite power adapter back into the socket.
  • Turn its power button on now.
  • Wait till it is powered up completely and the ring light turns solid.

Now, try connecting it to the Orbi system. Is it done now? No? Use the next hack to fix the issue.

2. Move Satellite Near Router

Perhaps the distance between the Orbi router and the satellite is way too much. This may also prevent you from doing certain tasks. The Orbi satellite must be placed within the router’s range for smooth signal transmission. Take our advice and put the satellite and router in the same place and then try connecting it. You should no more be experiencing Orbi satellite not connecting issue. However, if you still are, then don’t waste any time trying the next hack.

3. Ensure Optimum Power Supply

A faulty power connection is yet another major cause of this issue. Go ahead and check the power socket and the power cable for any damages. Do the needful and also plug the cable properly into the power socket to ensure a non-fluctuating power supply to the Orbi satellite.

4. Provide Good Internet

In case, you have connected the Orbi satellite to the router using a wireless medium, then there are chances of signal dropping. Thus, use an Ethernet cable now to connect them. However, the cable should be in good condition (without any damage or cuts) and should be inserted rightly into the Ethernet ports on both devices.

5. Update Orbi

If you are still facing Netgear Orbi satellite not connecting issue, then maybe your Orbi has an update pending. So, check the same and get your Orbi router updated to the most recent version of the firmware first. If you have no idea how to update Orbi firmware, then refer to the user manual or you can always try contacting our technical team for the same.

6. Update Orbi App

Perhaps the Orbi app is outdated and so you are not able to add Netgear Orbi satellite to the router. So, get ahead with updating the Orbi app, and then try doing what you intend to do.

7. Sync Satellite and Router

The Orbi router and satellite may not be synced which is why you can’t add satellite to the Orbi system So, try syncing them first. To sync them,

  • Power them up
  • Press the sync button on the router.
  • Do the same with the satellite.

After this, you can try adding the satellite.

8. Follow Correct Procedure

If the Orbi satellite not connecting issue is still lingering around, then looks like you are not following the right procedure for the same. For your convenience, we have mentioned the correct process to add Orbi satellite to the Orbi system below:

  • Power up the Orbi satellite by connecting it to an active wall socket.
  • Wait till the ring LED is solid.
  • Now, launch the Orbi app on your phone.
  • Enter the correct admin details and sign in.
  • Tap on Add Satellite option.
  • Follow the on-screen prompts.

The new Orbi satellite gets added with these simple steps. Ensure not missing any step in between and we are sure the Orbi satellite not connecting issue won’t bother you.

With the hope of helping you, we conclude our blog here. However, if you are still stuck with the “I am unable to add a satellite” issue, then getting in touch with our expert team is recommended.